Shipping policy
Thank you for shopping at Dennef! This Shipping Policy outlines the terms and conditions governing the shipment of orders placed through our website or mobile application.
1. Shipping Methods
The available shipping option will be presented to you during the checkout process. Please note that the shipping method available may vary depending on your location and the items in your order.
2. Processing Time
Orders are typically processed within 1-7 business days of receiving payment. Please note that processing times may vary depending on the availability of the items in your order and any customization or personalization requests.
3. Shipping Time
Once your order has been processed, it will be shipped to the shipping address provided during checkout. The estimated shipping time depends on the shipping method selected and your location. Please note that shipping times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as weather, customs, or carrier delays.
4. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address. Shipping costs will be displayed during the checkout process before you complete your purchase.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate its arrival date.
In our policy, we need to inform you that once packages are shipped, we cannot be held responsible for lost items. However, we will do our utmost to assist in tracking and resolving any issues that may arise during the shipping process.
6. International Shipping
We offer international shipping. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping costs paid at checkout.
7. Shipping Restrictions
We are unable to ship to certain locations due to legal restrictions or carrier limitations. If you are unsure whether we can ship to your location, please contact our customer service team before placing your order.
8. Order Changes and Cancellations
Once an order has been processed and shipped, it cannot be changed or canceled. If you need to make changes to your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at info@dennef.com.
Changes to This Shipping Policy
We reserve the right to update or change this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised Shipping Policy on our Services.
Last updated: December 7, 2023